Case Study: MARUZEN-YUSHODO achieves 95% faster issue resolution and seamless online textbook sales with AppDynamics

MARUZEN-YUSHODO uses AppDynamics to extend direct-to-student book sales

Maruzen-Yushodo, a Tokyo-based supplier of library services and academic materials to universities and colleges, had launched an online textbook store in 2018 but still relied heavily on seasonal, in-person campus sales. The COVID-19 pandemic created urgent demand for 24/7, cashless direct-to-student sales, while a three-person IT team faced limited visibility into the e-commerce stack and long incident resolution times, creating operational, security, and scalability challenges.

After deploying AppDynamics in 2019 the team gained full‑stack, real‑time visibility and granular alerts that made it easier to detect performance and payment issues, quickly identify root causes, and share actionable data across departments. The company cut mean time to resolution from about 30 hours to roughly 2 hours (≈95% reduction), supported surging cashless transactions during the pandemic, and improved resiliency and scalability to expand digital services to students and universities.

MARUZEN-YUSHODO

Jun Tanaka

Project Leader, Information Systems Department