Case Study: iGA Bahrain achieves 80% fewer top-priority incidents and near‑elimination of downtime with AppDynamics

Kingdom of Bahrain’s Information & eGovernment Authority expands government services with AppDynamics

iGA Bahrain, the Kingdom’s Information & eGovernment Authority, manages critical digital services for healthcare, education, immigration and more. Rapid migration to online services during COVID-19, a highly integrated application landscape, and manual incident investigations made it difficult to detect and resolve issues quickly, putting uptime for millions of citizens at risk.

By deploying AppDynamics APM for full‑stack observability across 35+ integrated applications, iGA gained end‑to‑end visibility, accelerated root‑cause analysis and eliminated many fragile dependencies. The result was a more proactive operations model: top‑priority incidents fell by over 80% in 12 months, MTTR and downtime were significantly reduced (from roughly monthly severe outages to just two in the past year), and cross‑team collaboration and user experience improved.

iGA Bahrain

Abdulrahman Mattar

Acting Chief of Government Systems Control