Case Study: Kiabi achieves 50% faster troubleshooting and improved operational efficiency with AppDynamics

Kiabi Increased Operational Efficiency with AppDynamics

Kiabi is a European value-fashion retailer with over 450 stores and multiple e‑commerce sites that needed to keep page load times fast across many interconnected services (payments, loyalty programs, etc.). Existing monitoring tools didn’t provide a global view of the application chain, making diagnosis slow and unpredictable; with site releases every three months, Kiabi wanted IT teams to spend less time troubleshooting and more on proactive improvements.

Kiabi ran an AppDynamics proof-of-value during a high-traffic period and then deployed the AppDynamics SaaS Application Intelligence Platform (Java APM and Browser RUM), using dynamic thresholds and alerts tied to business-impacting metrics. Within six months they reported significant operational gains—faster, more proactive incident detection, improved page display times, real-time business metrics, and a projected 50% reduction in troubleshooting time within 6–9 months.

Kiabi

Bernard Théry

Chief Web Information Officer