Case Study: Jostens achieves two-hour resolution of multi-year application performance issues with AppDynamics

Jostens Fixes Issues in Two Hours with AppDynamics

Jostens, the Minneapolis-based maker of yearbooks, class rings and graduation products that supports about 20,000 schools and stores billions of student photos, relies on a complex stack of Java and .NET applications and Oracle databases—most notably the Yearbook Avenue web app. The company struggled to quickly pinpoint performance problems because IT teams had to piece together disparate vendor tools (database, storage, network, SIEM), causing redundant troubleshooting, missed student deadlines and potentially costly production overruns.

By deploying AppDynamics APM with rapid vendor support, Jostens gained real-time, system-wide visibility that let them route the right teams to issues and resolve long-standing problems in as little as two hours. The consolidated monitoring cut mean time to repair, reduced incidents during critical production windows, improved customer satisfaction, and prompted additional purchases of .NET and database monitoring for broader rollout.

Jostens

Theresa Chasar

Senior Director of IT Infrastructure, Operations, and Services