Case Study: Insurity achieves full‑stack observability and sub‑5‑minute detection and resolution with AppDynamics

Insurity transforms customer support with AppDynamics

Insurity, a leading provider of cloud-native software and analytics for insurance carriers, brokers and MGAs, needed to strengthen its three-tiered customer support model to meet strict SLAs and reduce troubleshooting time. With many clients operating in the cloud and high expectations for uninterrupted service, Insurity required greater visibility into its infrastructure and customers’ configurations to detect and resolve issues faster.

By partnering with AppDynamics for full‑stack observability, synthetic monitoring and customizable dashboards, Insurity empowered all support tiers to triage and validate issues quickly without constant escalation. The solution cut MTTD/MTTR to under five minutes, saved thousands per incident, helped maintain 99.99% uptime, and provided holistic insights that improved prevention and product development.

Insurity

Vincent Lamonde

Director of Cloud Operations