Case Study: Insight Enterprises achieves near-instant root-cause detection and faster eCommerce troubleshooting with AppDynamics

Insight Enterprises Uses AppDynamics to Troubleshoot Critical E-Commerce Applications

Insight Enterprises, a global provider of technology solutions with over 5,000 employees and more than $4 billion in annual sales, relies on eBusiness applications to process high-value B2B orders. Because the environment is highly distributed, intermittent slowdowns and outages were difficult to diagnose, leaving the eBusiness support team scrambling and often unable to find root causes before issues resolved themselves—costly when even occasional delays affect large transactions.

Insight adopted AppDynamics to gain end-to-end visibility into its applications and remote service calls. The APM tool let the team quickly pinpoint issues (for example, a timeout in a remote ERP function call), cutting diagnostic time from about an hour to seconds, and helping manage frequent deployments and a geographically dispersed system for more reliable eCommerce performance.

Insight Enterprises

Dave Young

Manager, eBusiness QA and Support