Case Study: Humanis achieves a reduction in MTTR from 4 hours to 30 minutes with AppDynamics

Humanis Reduces MTTR from 4 Hours to 30 Minutes with AppDynamics

Humanis, a healthcare organization whose customers use an extranet to access confidential information and contracts, struggled with a highly distributed application architecture involving many remote service calls. Limited visibility into distributed transactions made it hard to pinpoint the root cause of performance issues—incidents typically took about 4 hours to resolve and one critical problem took 5 days.

After seeing AppDynamics at Devoxx Paris and installing a trial, Humanis quickly identified SQL-related issues within 10 minutes and rolled the solution out to production. The deployment cut mean time to resolution from 4 hours to about 30 minutes, gave teams end-to-end visibility into transactions, and enabled developers to use AppDynamics Lite in QA to improve load testing and performance diagnostics.

Humanis

Yves Nicole

Architect