Case Study: HKTVmall achieves 10x traffic capacity and seamless online shopping with AppDynamics

HKTVmall delivers seamless online shopping experience with AppDynamics

HKTVmall is Hong Kong’s largest 24-hour online shopping mall, handling tens of thousands of daily orders and delivering services like live video streaming and same-day delivery. When COVID-driven demand spiked—traffic jumped tenfold—and severe performance problems during the 2021 Chinese New Year left their SAP Hybris platform unstable, the vendor’s only fix was repeated server reboots and the site risked poor customer experience.

HKTVmall implemented AppDynamics application performance monitoring to gain end-to-end visibility, quickly identify a recurring application memory issue, and stop the disruptive reboots. With 24/7 monitoring and detailed alerts, the team improved server performance, supported over 10x the customer traffic, and gained the agility and confidence to expand services and partnerships while maintaining a seamless shopping experience.

HKTVmall

Anthony Ng

Head of IT Services