Case Study: Groupe BPCE achieves 70% faster incident resolution and a seamless customer experience with AppDynamics

Groupe BPCE Optimizes Application Performance to Deliver a Seamless Customer Experience

Groupe BPCE, France’s second-largest banking group, created BPCE‑IT to consolidate IT services and improve digital banking for millions of customers. With high consumer expectations and heavy online usage, the organization struggled to detect and resolve application performance issues and suffered from internal handoffs between teams—31% of incidents were unresolved after a month—jeopardizing customer satisfaction.

BPCE‑IT evaluated leading APM tools and selected AppDynamics to gain real‑time, end‑to‑end visibility and faster root‑cause diagnosis. The platform cut problem‑resolution time by over 70%, broke down IT silos, optimized the customer experience, accelerated digital transformation, freed teams to focus on innovation, and is now being expanded to drive stronger links between performance and business outcomes.

Groupe BPCE

Rachid Hmiche

Referent Architect Tools & DevOps