Case Study: Garmin achieves seamless user experience and rapid incident remediation with AppDynamics

Garmin Ensures Seamless User Experience with AppDynamics

Garmin, a global leader in navigation devices and services, needed to guarantee fast, reliable web and mobile experiences for customers and call centers. Existing monitoring tools (mostly open source) didn’t provide continuous, code-level or historical visibility in production, leaving teams unable to diagnose memory leaks, stalled transactions, database calls, or configuration issues—so Garmin required a 24x7 production-capable solution with deep, easy-to-use insight.

Garmin deployed AppDynamics to collect historical metrics, drill down to code-level transactions, set alerts, and run automated remediation (Run Book Automation) such as scripted JVM restarts. The platform enabled rapid diagnosis of memory, configuration and code defects, supported real-time eCommerce revenue metrics for executives, and cut mean time to repair from hours to minutes while improving capacity planning and operational confidence.

Garmin

Doug Strick

Internet Application Admin III