Case Study: Fox News achieves 10x ROI and slashes MTTR to hours with AppDynamics

Fox News Achieves 10x ROI with AppDynamics In First Year

Fox News, one of the largest U.S. news websites with up to a billion page views per month, struggled for nearly two years with production issues: slow database transactions, frequent post-release outages, and upgrades that required days to weeks of firefighting. With only log files and heavy caching as workarounds, the ops team faced dozens of daily support tickets and wasted engineering hours.

By deploying AppDynamics, Fox News gained deep visibility into its CMS, delivery system and third-party services—using features like "3-Clicks to Root Cause"—which reduced MTTR from weeks to a few hours and cut support tickets by over 90% to about 1–2 per week. The result: a 10x ROI in the first year and roughly $235K in annual savings from improved productivity and lower labor costs, freeing the team to focus on new work instead of constant firefighting.

Fox News

Ryan Jairam

Systems Administrator