Case Study: DirecTV Group achieves rapid issue resolution and end-to-end application visibility with AppDynamics

DIRECTV Scores Technology Touchdown with Debut of New APM

DIRECTV, a leading digital television provider serving over 39 million customers, needed better visibility into its complex environment of 6,000 servers and 100+ Java, .NET, PHP and Node.js applications. Senior Director Glenn Trattner’s 200‑person IT operations team had poor adoption of a previous APM tool and couldn’t verify whether that solution harmed application performance; troubleshooting was largely after‑the‑fact and developers rarely used the tool, slowing issue resolution and deployments.

After a Trace3 recommendation, DIRECTV deployed AppDynamics APM (SaaS), quickly rolling agents to thousands of instances with negligible overhead. AppDynamics’ dashboards and flow maps delivered immediate transaction-level visibility, slashed mean time to repair by pinpointing root causes (for example, an unexpected high-volume thread in a decisioning app), reduced testing cycles for agent deployment, drove developer adoption, and improved collaboration—accelerating updates and enhancing customer experience.

DirecTV Group

Glenn Trattner

Senior Director of IT Operations Application Services