Case Study: Computacenter achieves 45% faster detection and 24% faster repairs with AppDynamics

Computacenter optimizes global client services and operations with AppDynamics

Computacenter is an independent IT services partner that helps large enterprises and public-sector organizations modernize and manage complex, highly regulated IT estates through its Delivery Automation offering. As customer environments grew to include hybrid clouds, third‑party services and legacy on‑prem systems, disparate OEM monitoring tools left visibility gaps that made it hard to pinpoint root causes, prioritize alerts, meet strict data‑governance requirements, and deliver the uptime and security promised in SLAs.

To solve this, Computacenter deployed AppDynamics for full‑stack, real‑time observability across IIS, databases and containerized Kubernetes environments, enabling fast drill‑downs and proactive detection (including averting a near‑DoS during a big data sync). The result: a sharper operational posture with up to 80 actionable alerts/day, a 45% reduction in time to detect and escalate, a 24% reduction in mean time to repair, and committed response targets of 11 minutes or less for tier-one systems.

Computacenter

Christian Siedler

Automation Architecture and Design Lead