Case Study: Cognizant achieves proactive end-to-end application visibility and 20% fewer database issue tickets with AppDynamics

Cognizant Gets Enhanced Visibility Into Application Performance, Builds Proactive Approach to Monitoring

Cognizant, a global professional services and technology leader, needed to unify and leverage data from more than 300 internal applications and 1,000 servers to adopt a proactive, end-to-end approach to application performance monitoring. Existing tools couldn’t measure the experience of globally distributed users, so the enterprise architecture team sought a single APM platform that would provide comprehensive visibility across diverse technologies and cloud environments.

After a proof of concept and evaluation against 100+ feature criteria, Cognizant implemented AppDynamics—including synthetic monitoring for cloud-based global checks—which centralized telemetry, baselined behavior, and enabled proactive alerts. The result: mean time to resolution dropped from three hours to one, DevOps saved about 20 hours per month, database-related tickets fell over 20%, and IT gained enterprise-wide visibility that elevated its role as a strategic business partner.

Cognizant

Devaraj PR

Senior Vice President and Global IT Head, Technology Services and Operations