Case Study: City of Munich improves citizen digital experiences with AppDynamics

City of Munich improves the user experience with the help of AppDynamics

The City of Munich, which provides digital services to more than 1.5 million residents and employees, faced growing complexity across its IT landscape as it expanded cloud-based services and online citizen offerings. To improve visibility into failures and performance issues, the city turned to AppDynamics, specifically for application performance monitoring and related observability capabilities.

AppDynamics implemented proactive, end-to-end monitoring across applications, infrastructure, and networks, with AI-based alerting to reduce false alarms and speed root-cause analysis. As a result, the City of Munich reduced troubleshooting time, resolved many outages before users noticed them, and achieved significantly fewer performance problems and failures, improving service quality and IT stability.

City of Munich

Bernhard Leicht

Leader for Middleware and Monitoring