Case Study: CGI achieves end-to-end visibility and SLA compliance with AppDynamics

CGI Ensures End-to-End Service Delivery with AppDynamics

CGI, one of the world’s largest IT and business-process service providers, faced a major infrastructure contract that required demonstrable end-to-end service delivery. A heterogeneous environment—Oracle, MySQL, Java, .NET—plus upstream and downstream systems managed by third parties made it difficult to measure business transactions across the full stack and prove SLA compliance.

CGI adopted AppDynamics, which integrated easily into the existing environment and delivered immediate visibility into system performance. That insight enabled stronger processes between development, testing and production and created a robust feedback loop, resulting in complete end-to-end transaction visibility, demonstrable SLA compliance and improved application code.

CGI

Steve Perkins

Service Delivery Manager