Case Study: BITMARCK achieves faster troubleshooting and proactive monitoring of critical health-insurance applications with AppDynamics

BITMARCK Group Selects AppDynamics to Monitor Critical Health Insurance Applications

BITMARCK Group, Germany’s largest provider of IT solutions for healthcare (1,300+ employees, €250M+ revenue), supports customers like DAK Gesundheit and runs mission-critical applications such as DAKOR (peak 90,000 calls/min) and DAK Online. BITMARCK struggled to pinpoint performance problems—unable to tell quickly whether issues came from the application, network, or infrastructure—and found their previous APM tool cumbersome.

BITMARCK chose AppDynamics because it was quick to install and offers automatic detection, mapping, alerts and visibility into long-running transactions. That visibility lets teams isolate and fix application and JVM issues faster, respond proactively to alerts before customers notice problems, and deliver more reliable service to DAK Gesundheit.

BITMARCK

Christoph Hantusch

J2EE Application Server Administrator