Case Study: Information & eGovernment Authority (iGA) achieves 80% reduction in incidents and faster MTTR with AppDynamics

Bahrain’s eGovernment Speeds MTTR with AppDynamics

Bahrain’s Information & eGovernment Authority (iGA) is the digital backbone for the Kingdom’s government services—supporting high‑traffic, high‑urgency transactions like visas, permits and payments. Ten years ago iGA struggled to identify and resolve performance issues: existing monitoring tools were costly, hard to use and slow to diagnose problems, causing frequent incidents, downtime and lost revenue for critical services.

iGA replaced its legacy tool with AppDynamics, deploying the first three applications in 21 working days and rolling out the rest quickly thanks to the platform’s ease of use. Visual, end‑to‑end monitoring and 15–20 custom dashboards gave teams a common language to proactively find root causes, cut mean time to repair and reduce incidents by 80%, often achieving zero downtime.

Information & eGovernment Authority

Abdul Hafeez

IT Consultant