Case Study: Veradigm achieves faster issue resolution and optimized performance with AppDynamics

A Faster Path to Healing, Allscripts Connects Hospitals, Physicians, and Patients with Healthy Apps

Allscripts, a major healthcare IT provider supporting millions of monthly clinical and financial transactions for more than 160,000 physicians and thousands of hospitals and care organizations, faced growing complexity from new software layered on legacy systems and a dangerous lack of visibility into production. That made debugging risky, slowed response times, and threatened care delivery when doctors, labs, and insurers relied on timely access to patient data.

By deploying AppDynamics for end-to-end application intelligence and integrating it with existing toolchains, Allscripts gained precise visibility into root causes—turning a two-week hunt for a password issue into a one-hour fix—greatly reducing mean time to resolution. The company optimized infrastructure (reducing servers and memory while achieving up to twice the performance), improved cross-team collaboration and DevOps practices, and boosted overall customer satisfaction.

Veradigm

Jeff Brady

Product Manager