Case Study: Privy doubles meetings booked with Appcues

Privy uses Appcues to double meetings booked

Privy, the #1 sales app in the Shopify App Store used by 500,000+ small ecommerce brands, needed a more effective and scalable way to get users to book onboarding and success meetings. Email and manual outreach were slow and underperforming, creating friction for their onboarding and account teams.

By using Appcues to deliver targeted, CRM-driven in-product prompts, Privy made it easy for users to schedule meetings directly with onboarding, customer success, and account managers. The approach doubled meeting success rates compared to email/manual outreach and saved the team an average of 39 hours per month.

Privy

Jackie Smith

Manager of Customer Onboarding