Case Study: Sitemate achieves 2X engagement and global expansion with Appcues

How Sitemate used Appcues to go global and 2X their engagement rate in 6 months

Sitemate, the software startup behind Dashpivot, needed a scalable way to onboard users, improve adoption, gather feedback, and support its move beyond a local market. As a product-led company serving heavy industries, Sitemate turned to Appcues to deliver personalized in-product experiences instead of relying on email, calls, or manual training.

Using Appcues, Sitemate created welcome modals, tooltips, and slideouts to guide users through the product and collect feedback at scale without engineering help. In six months, Appcues helped Sitemate double engagement from 30% to 60%, expand from 1 country to 100, and save an estimated $20,000 in build costs plus about $12,000 in maintenance, while also doubling weekly feedback volume.

Sitemate

Sam McDonnell

Head of Customer Success