Case Study: Encamp retains an important customer with Appcues

How Encamp retained an important customer with 5 minutes and no dev time

Encamp, an enterprise technology company focused on environmental compliance, faced a request from an important customer for a one-off feature: surfacing chemical spill procedures to employees in the Encamp app. To avoid distracting engineering and product teams from the roadmap, Encamp turned to Appcues for a lightweight, non-technical workaround.

Using Appcues banners and Notion, Encamp created a database of chemical spill reporting procedures and linked it through a targeted in-app banner for the customer’s employees. With Appcues, the team delivered the solution in about 5 minutes with no dev time, kept engineering focused on higher-priority work, and retained a key customer.

Encamp

Megan Walters

VP of Technical Program Management