Case Study: NetApp achieves better data quality and higher Salesforce user adoption with AppBuddy's GridBuddy

NetApp Realizes Better Data Quality & Salesforce User Adoption with GridBuddy

NetApp was struggling with inaccurate sales forecasts and limited visibility into customer satisfaction because salespeople weren’t consistently updating Opportunities and Contacts in Salesforce. Excessive clicks and disparate user experiences across list views, reports, and record pages led to low adoption of important sales processes.

NetApp implemented GridBuddy to provide inline-editable, filterable grid views for Opportunities and a closed-loop Contact survey workflow, delivering a consistent UI with one-time training. The result: dramatically higher user adoption and data accuracy, more reliable forecasts, about 2 hours of rep time saved per month (over 70,000 hours/year), reduced development costs, and a sixfold increase in customer satisfaction surveys that helped improve customer satisfaction.

NetApp

Steven Cox

Sr. Engineering Mgr., NetApp