Case Study: Sorgenia achieves faster contract activation and higher sales efficiency with Apparound

Sorgenia has chosen Apparound to increase the effectiveness of their sales network and improve the customer satisfaction

Sorgenia, a utility company, partnered with Apparound to simplify the configuration of electricity and gas offers and improve the efficiency of its sales force. Faced with competitive pressure and the complexity of its offer, the company needed digital tools to help consultants create valid, error-free contracts and improve customer satisfaction.

With Apparound’s all-in-one sales solution, Sorgenia’s agents could generate contracts in real time, automate contract and supply point processing, and close deals with electronic signature. The results included a 40% increase in efficiency, an 80% reduction in CTE update time, and a reduction in contract activation time from 3 weeks to 5 days.

Sorgenia

Simone Lo Nostro

Market & ICT Director