Case Study: Marriott streamlines hotel check-in with PassportScan by The App Solutions

Mariott streamlines hotel check-in in 30 seconds with The APP Solutions

Marriott, along with other major hotel chains, faced the challenge of a manual and time-consuming guest check-in process that involved paper documentation and was prone to human errors. They sought a mobile solution to automate this procedure. The vendor, The APP Solutions, was engaged to develop the PassportScan application, a SaaS platform designed to streamline data gathering and integrate with existing hotel systems.

The APP Solutions developed a comprehensive solution featuring native iOS and Android apps for scanning documents, a web portal for data management, and a secure billing system. The implementation successfully transformed the check-in into a 30-second operation, eliminated paperwork, and reduced errors through OCR technology. A key result was the delivery of the first app version within just one month of the project's launch, meeting critical deadlines for industry presentations.

Mariott