Case Study: Credit Agricole enhances online customer meetings with Apizee

With Apizee’s help Crédit Agricole has been able to make online customer meetings a richer experience

Credit Agricole Normandy, a regional digital bank, sought to humanize its online customer service and provide a more personalized, reassuring experience akin to a traditional branch, moving beyond simple text-based interactions. They partnered with vendor Apizee to implement its web-based videoconferencing solution for remote visual support.

The Apizee solution enabled seamless communication, allowing conversations to start by chat and transition to video calls or screen sharing. This allowed advisers to share documents and guide clients in real-time. The implementation was simple, requiring no dedicated servers and was adopted by staff in under 30 minutes. As a result, Credit Agricole Normandy enriched its digital customer relationships, and Apizee's value was further proven as it was subsequently adopted by ten other regional Credit Agricole banks.

Credit Agricole

Mickaël Kuc

Head of Digital