Case Study: My Living Bloom reduces travel and boosts customer satisfaction with Apizee

How My Living Bloom reduced its craftsmen's travel time using Apizee

My Living Bloom, a digital platform for designing outdoor spaces, faced the challenge of increasing customer satisfaction while simultaneously reducing the travel required by its craftsmen to lower the company's environmental impact. To address this, they chose to implement the Apizee visual assistance solution to make their customer journey more fluid and eco-responsible.

The Apizee solution enabled remote project consultations via clickable links sent by SMS, featuring collaborative tools like video snapshots and annotations. This integration drastically reduced craftsmen's travel time by 66% and saved 67 days of driving for every 100 estimates, while also enhancing the quality of customer interactions.

My Living Bloom

Maxime Corbière

My Living Bloom