Case Study: Habitat Audois reduces technician travel and speeds up service requests with Apizee Diag Help Desk

How Habitat Audois uses Apizee to optimize the management of its operations

Habitat Audois, a leading social landlord in the Aude department, faced a challenge in reducing unnecessary technician travel and speeding up service request processing for its tenants. To improve customer service, they sought a solution that would enable remote video-diagnostics and repairs, a need accelerated by the COVID-19 pandemic. They partnered with vendor Apizee to implement its Diag Help Desk solution.

The Apizee solution allowed technicians to perform immediate or scheduled video-assistance sessions with tenants without requiring any app downloads. This approach provided significant results, including a 50% reduction in technician travel for specific equipment replacements and a 90% reduction in waiting times for diagnostic visits. Apizee's implementation also led to an estimated reduction of 2,000 travel kilometers per month and improved overall customer satisfaction.

Habitat Audois

Lionel Mailhol

Technical Manager