Case Study: Enedis reduces technician travel with Apizee Diag

How Enedis Bretagne uses Apizee to improve the reliability of its field operations

Enedis, the manager of the public electricity distribution network for most of continental France, faced the challenge of reducing unnecessary travel for its technicians, who had to visit sites in person to make initial estimates for new electrical connections. They partnered with vendor Apizee to find an easy-to-use solution that would minimize intrusive demands on their customers.

Using Apizee's Diag solution, Enedis sent customers an ephemeral link via SMS. By clicking the link, a customer could easily upload photos of their site, enabling Enedis to provide a quote remotely. This solution from Apizee successfully avoided an estimated 400 trips per year, saving 66 hours monthly and reducing technician travel by 15%.

Enedis

Rémy Verdier

Head of Unit