Case Study: National Bank of Adams County enhances mobile banking and boosts app adoption with Apiture

How National Bank of Adams County Brought Their Unique Customer Experience to Life With Apiture’s New Mobile Applicati

National Bank of Adams County (NBAC), a locally owned community bank founded in 1928, has no branch locations and depends entirely on digital channels to serve customers in Adams County. With rising online and mobile usage driven by pandemic-era growth, NBAC needed a better mobile banking experience that would support its personal, relationship-based approach while streamlining sign-up and improving engagement. The bank had partnered with Apiture Xpress for more than thirteen years and was looking to continue evolving its digital offering with Apiture.

Apiture implemented its new mobile banking experience for NBAC in 2021, delivering a cleaner interface, a streamlined mobile app enrollment process, and new functionality tailored to the bank’s needs. The rollout was well received by customers, with NBAC reporting an increase in mobile app downloads and usage, including more activity on mobile than online banking. Apiture also worked closely with NBAC during implementation, helping resolve issues and make sure the launch went smoothly.

National Bank of Adams County

Jonathan Linkous

NBAC Compliance Officer