Case Study: Zain accelerates digital service delivery with Apigee API platform

Zain Accelerating Connections with APIs and Apigee

Zain, a mobile telecommunications pioneer and market leader in the Middle East and Africa, faced the challenge of slow product launches and a disconnected operations structure across its eight countries. They needed to accelerate their digital transformation to better leverage their infrastructure and identify new areas for growth. To address this, they turned to the vendor Apigee for an API platform solution.

By implementing the Apigee Edge platform, Zain established a single, group-wide API platform to unify its operating companies. This solution drastically reduced the time to launch new services from months to days, with a goal of reaching hours. The measurable results include significantly higher customer satisfaction scores for digital channels, which are more than double those of traditional channels. Apigee provided the agility and speed needed to move away from legacy solutions and advance Zain's digital strategy.

Zain

Scott Gegenheimer

Chief Executive Officer