Case Study: Stratagem achieves 30% higher client call deflection with Google Cloud Gemini Enterprise

Stratagem boosts client call deflection 30% with Apigee

Stratagem, a US-based consulting firm specializing in retail enterprise transformation, faced administrative complexity from using fragmented tools for project management and client communications. This manual work distracted from their core mission. To modernize and sustain growth, they partnered with Google Cloud and implemented Gemini Enterprise to create a unified, AI-powered platform.

Google Cloud's Gemini Enterprise streamlined Stratagem's operations by automating tasks like financial tracking and integrating with tools like Jira to generate tasks from client emails. This allowed Stratagem to serve more clients without increasing headcount. The solution also enabled Stratagem to refine retail AI models for their clients, delivering a 30% increase in call deflection for a major retail customer and achieving significant internal cost savings.

Stratagem