Case Study: Papa Johns improves voice ordering and customer personalization with Apigee and Google Cloud

Papa Johns serves 150 million customers with Apigee-powered AI ordering

Papa Johns, a global pizza delivery chain, sought to enhance its customer experience by reducing friction in the ordering process and adding innovative features like voice ordering. To achieve this, they partnered with vendor Apigee's parent company, Google Cloud, adopting the Gemini Enterprise Agent Platform to build a new AI-powered Food Ordering agent.

The solution implemented by Google Cloud involved creating a natural language ordering process that allows customers to place voice orders and receive personalized recommendations through the Papa Johns app. This was built on top of the company's existing Google Cloud data infrastructure, including BigQuery. The results include an expected increase in conversion rates and basket size, improved customer satisfaction, and a significantly reduced time to place orders, creating a more efficient and enjoyable experience for both customers and store team members.

Papa Johns