Case Study: Indiana Secretary of State delivers 24/7 bilingual support with Google Cloud and Gemini

Indiana Secretary of State delivers 24/7 bilingual support and 10x team capacity with Apigee

The Indiana Secretary of State faced the challenge of managing over 20 million historical records, including complex handwritten documents, which were digitized but largely inaccessible and required weeks of research. To modernize these archives and improve public service, they partnered with vendor Apigee and Google Cloud, leveraging Gemini models and Vertex AI to transform this data into a searchable resource.

Apigee and Google Cloud implemented a cloud-first strategy, utilizing BigQuery as a centralized data warehouse to create an intelligent data foundation. This solution enabled plain-language discovery of records and the deployment of bilingual AI agents for resident support. The results were significant, reducing research time from weeks to minutes, increasing team capacity by 10x, and earning a 2025 Government Technology Award for their new Notary Learning Management System.

Indiana Secretary of State