Case Study: Birdie.ai achieves faster, more accurate feedback analysis with Google Cloud and Apigee

Birdie.ai boosts feedback analysis with Apigee, cutting processing time from 4 hours to 15 minutes

Birdie.ai, a customer feedback analytics company, faced challenges in processing and analyzing vast amounts of unstructured feedback data efficiently. To transform this data into actionable insights, they partnered with Google Cloud, leveraging tools like Vertex AI and Gemini 1.5 Flash.

Google Cloud implemented a solution using Vertex AI for model development and Cloud Run for scalable, cost-effective deployment. This allowed Birdie.ai to accelerate data processing from hours to minutes, achieve 96% model accuracy, and reduce costs by 3.5x per processed text. Ultimately, Google Cloud enabled Birdie.ai to deliver faster, more accurate insights to its own clients, significantly improving their customer experience programs.

Birdie.ai