Case Study: Sarkor Telecom handles 17,000 daily calls and automates 40,000 minutes of support with Apifonica's AI Agent

Sarkor Telecom resolves 65% of support calls with Apifonica

Sarkor Telecom, a major internet service provider in Uzbekistan, faced a significant challenge in scaling its client support to handle massive call volume spikes, particularly during network outages when 17,000 calls in a single day would leave half of its customers unanswered. To address this without expanding its team, Sarkor Telecom partnered with vendor Apifonica to implement a functional AI Voice Agent.

The solution from Apifonica integrated with Sarkor Telecom's existing CRM and billing systems to instantly recognize callers and automate resolutions for routine issues. The results were immediate and measurable: the AI handled 65% of first-line support calls, automated 40,000 minutes of human labor monthly, and increased client satisfaction from 78% to 91%. Furthermore, the AI analysis uncovered operational blind spots, leading to a 15-20% reduction in technician dispatches.

Sarkor Telecom