Case Study: ALAB Laboratoria achieves faster patient communication at scale with Apifonica AI Voice Agents

ALAB Laboratoria processes 80% of inbound calls with Apifonica AI Voice Agents

ALAB Laboratoria, a major Polish medical diagnostics network, faced the challenge of modernizing its high-volume patient communication. They needed an advanced AI voice solution to handle enquiries naturally, understand complex medical terminology, and integrate with multiple data sources while meeting strict compliance requirements. They selected the AI Voice Agent from vendor Apifonica to automate repetitive requests and support their consultants.

Apifonica implemented a sophisticated AI Voice Agent with five key integrations, including real-time pricing databases and geo-aware location search. The solution went live in just four months. As a result, 80% of inbound calls now involve AI processing, with 28% fully automated and 52% pre-populating data for consultants. This freed up over 700 labour hours and provided instant capacity for call surges, demonstrating significant operational efficiency gains for ALAB Laboratoria.

ALAB Laboratoria