Case Study: Sodexo achieves better reliability and user experience with Apica Synthetic Monitoring

How Sodexo ensures better reliability and user experience

Sodexo’s IT Operations team, which monitors all internal and external applications for the global services company, needed a consistent way to troubleshoot errors, measure and enforce cloud vendor SLAs, and support a cloud-first migration while still monitoring legacy infrastructure. The challenge was to provide reliable, standardized monitoring and governance across diverse hosting environments so application owners and management could trust availability and performance data.

Sodexo implemented Apica Synthetic Monitoring to securely monitor internal and external applications from a single platform, convert legacy scripts via professional services, and continuously track vendor SLA performance. The result was improved reliability and user experience, standardized vendor accountability (including service credits when SLAs are breached), management reporting and dashboards, and a rapid ROI—paid back in months—while keeping vendors aligned with Sodexo’s service expectations.

Sodexo

Timothy Hurd

Senior Manager, Operations