Case Study: Leading Consumer Credit Reporting Agency achieves 100% SLA compliance with Apica

How a Leading Credit Reporting Enterprise Achieved 100% SLA Compliance with Apica

A leading consumer credit reporting agency that provides data, analytics and technology to financial institutions and government agencies needed a high-scale API monitoring strategy after rapid expansion and multiple acquisitions. The organization required consistent, scalable monitoring to guarantee public-facing APIs met strict service level agreements (SLAs) across internal and third‑party vendors.

Their head of monitoring selected Apica’s Active Observability platform, used its probe network and on-site checks, and trained with Apica’s experts until the team was self-sufficient. The solution’s scalable customization and advanced checks delivered third‑party core measurements, precise alerts, and prompt remediation—resulting in 100% SLA compliance, improved reliability and clear reporting for customers and management.