Case Study: Rackspace improves Oracle service contract processing with API Wizard

Rackspace - Customer Case Study

Rackspace, a major information technology and cloud computing company, was facing a significant challenge with its Oracle business processes. The manual creation and updating of Oracle Service Contracts was slow, prone to data entry errors, and required the service contract team to frequently depend on I.T. for technical assistance, which frustrated employees and slowed customer response times. To address this, they turned to the solution from API Wizard.

By implementing API Wizard, Rackspace empowered its global service contracts team to perform Oracle work directly within Excel. This allowed the team to operate independently, quickly, and accurately without needing constant I.T. support. The solution from API Wizard delivered a major measurable impact, saving the company over 100 resource hours daily on this single process while also giving the I.T. team complete control over data processing.

Rackspace