Case Study: a leading coffeehouse and retail brand recovers $3M in overpayments with apexanalytix

Leading Coffeehouse and Retail Brand recovers $3M in overpayments with apexanalytix

The customer, a leading global coffeehouse and retail brand, faced a significant challenge in managing its high volume of over 5.5 million annual invoices across more than 2,000 suppliers. This scale, combined with the complexity of different supplier systems and languages, made it difficult to catch unprocessed credits and duplicate payments, particularly from newer suppliers experiencing performance issues. To address this, they partnered with vendor apexanalytix for an audit and recovery solution.

apexanalytix conducted detailed supplier statement reviews and a thorough analysis of invoice-level transactions, focusing on identifying aged credits and duplicate payments. This solution delivered substantial results, recovering a total of $3 million across 222 transactions. The most significant impact was the identification of nearly $800,000 in unprocessed credits from a single new supplier, highlighting the measurable value of the audit in uncovering concentrated overpayments.