Case Study: Leading International Bank boosts duplicate payment recoveries with apexanalytix

How a new e-invoicing deployment skyrocketed duplicate payments for an international bank

Leading International Bank, a global banking organization serving more than 10 million customers, launched a procure-to-pay digital transformation and deployed a new e-invoicing solution to move 60,000 suppliers to paperless invoicing. Soon after go-live, AP saw a surge in supplier help desk calls, delayed-payment complaints, and process disruptions that led to duplicate payments and invoice handling issues.

To address the problem, Leading International Bank engaged apexanalytix to perform an AP recovery audit and identify overpayments and control gaps created during the e-invoicing rollout. apexanalytix helped the bank recover duplicate payments and statement credits, with duplicate payment recoveries up more than 150% versus the prior audit cycle; over the seven months after deployment, duplicate payments rose more than 300% and duplicate invoices more than 375%, contributing to more than $2M in recoveries.