Case Study: Global Telecommunications Company boosts recovery audit profitability with apexanalytix

Global Telecommunications Using technology-driven recovery audits to improve profitability

Global Telecommunications Company, a global telecom provider with more than 25,000 employees and nearly $14 billion in annual revenues, was processing 11.8 million payments a year but lacked the tools to efficiently identify missed credits, duplicate payments, and other costly errors. After limited success with manual spreadsheet audits and a traditional statement audit provider, the company turned to apexanalytix for a more effective recovery audit approach.

apexanalytix implemented a technology-driven Recovery Audit using predictive analytics, proprietary micro-targeting algorithms, and robotic process automation to streamline data extraction, reconciliation, and credit uploads. The result was more than $2 million in recoveries in the first audit—about double the forecast and nearly four times the prior provider’s performance—while also shortening time to recovery, meeting deadlines, and helping improve vendor master data and future process controls.