Case Study: Waverley Practice improves patient call handling with Apex Cloud Telephony

Waverley Practice unifies 2 branches with Apex Cloud Telephony

Waverley Practice, a general practice with two branches, faced operational inefficiencies due to an outdated analogue phone system that made communication between sites cumbersome. To address this challenge, they partnered with Apex Cloud Telephony for a cloud telephony solution.

Apex Cloud Telephony implemented a unified IP phone system featuring an IVR for call routing, call queues, and upgraded hardware. This solution improved communication between branches and significantly enhanced call handling. The outcome was a more efficient operation and a positive impact on patient experience, with real-time call monitoring reducing missed opportunities. Apex Cloud Telephony executed the seamless migration without disrupting daily practice operations.

Waverley Practice