Case Study: Waverley Practice transforms patient call handling with Apex Cloud Telephony

Waverley Practice - Customer Case Study

Waverley Practice, a general practice with two branches, faced operational inefficiencies due to its outdated analogue phone system. The practice needed to improve communication between its sites and modernize its call-handling capabilities. To address this, they partnered with Apex Cloud Telephony for a cloud telephony system.

Apex Cloud Telephony implemented a unified platform featuring an IVR system, call queuing, and upgraded hardware. This solution streamlined internal communication and professionalized patient interactions. The result was a seamless transition with no disruption, significantly improved call handling, and a more positive patient experience, ultimately increasing staff productivity for Waverley Practice.

Waverley Practice

Janet Riches

Practice Manager