Case Study: MB Pathology improves call handling and patient communication with Apex Cloud Telephony

MB Pathology - Customer Case Study

MB Pathology, a diagnostic healthcare provider, faced challenges implementing a reliable VoIP phone system across its four office locations. They needed to overcome network infrastructure limitations, improve the handling and distribution of incoming calls, ensure regulatory compliance, and gain better call monitoring capabilities. To address this, they partnered with vendor Apex Cloud Telephony.

Apex Cloud Telephony implemented a solution involving fibre circuits, customized call routing, and strategic handset placement. The project was completed within four weeks, resulting in seamless connectivity and significantly improved call handling. The system ensured GDPR compliance, provided valuable call analytics to reduce missed opportunities, and enhanced the overall patient experience through greater efficiency.