Case Study: a global IT services company streamlines compliance controls with ServiceNow and Apar Technologies

Streamlining Cross-Functional Compliance Controls with ServiceNow

Apar Technologies worked with a global IT service company that needed a more efficient way to manage IT service operations and compliance across a multi-sourced functional environment. The customer wanted to connect GRC directly into business processes and replace disconnected auditing silos with a more effective approach to risk management, using ServiceNow as the platform.

Apar Technologies implemented a centralized ServiceNow-based compliance control dashboard that linked authoritative sources such as frameworks, standards, and regulations to access controls. The team imported the full IT risk matrix, controls, and control tests into ServiceNow, added support for standards like COBIT, ISO 27001:2013, and NIST, and integrated the solution with ITSM, asset management, and CMDB. This gave the customer full visibility into control status, helped eliminate redundant controls, and improved cross-functional compliance management, though no specific quantitative results were provided.