Case Study: Yours Truly elevates the guest journey with Apaleo

Yours Truly cuts reception admin tasks by 20% with Apaleo

The customer, Yours Truly, an independent boutique hotel in Munich, faced challenges with a fragmented guest journey caused by disconnected systems and manual processes. These inefficiencies consumed staff time and hindered the ability to offer personalized experiences. To innovate further, they were also impeded by their legacy property management system. They partnered with vendor Apaleo, an open property management platform, to overcome these obstacles.

Apaleo's open platform enabled Yours Truly to integrate a wide range of third-party applications, creating a fully digital, end-to-end guest journey. This included solutions for digital check-in/out, WhatsApp concierge services, and Alexa for Hospitality in-room voice assistants. The results were significant, including a 20% reduction in administrative tasks at reception and an anticipated saving of 3 hours per day for staff. The Apaleo solution also set the foundation for the hotel's future expansion and high-tech innovations.

Yours Truly