Case Study: Capsule Hotel automates a staffless guest experience with apaleo

Unconventional and fast-growing capsule hotel chooses apaleo as its core technology

Capsule Hotel, an innovative and fast-growing staffless capsule hotel in Lucerne, Switzerland, needed a technology backbone that could support a fully automated guest experience and connect the right systems for its hotel and co-working space. It chose apaleo, the world’s most open property management system, to help run operations without traditional front-desk staff.

With apaleo at the core, Capsule Hotel automated check-in, check-out, payments, distribution, and mobile guest journeys by integrating tools like Code2order, Adyen, 4Suites, and SiteMinder. The result was a more efficient, staffless operation that saved time and money, allowing the hotel to reinvest in guest experiences, while also supporting ambitious growth plans for multiple new openings.

Capsule Hotel

Johannes K. Imholz

Owner