Case Study: Teleport Hotels saves time with digital payment automation using Apaleo

Teleport Hotels saves 21 hours weekly with Apaleo

Teleport Hotels, a Netherlands-based hospitality group, faced significant challenges in managing complex and manual payment processes for reservations from various OTAs, particularly around handling differing city tax requirements. This cumbersome system led to potential overcharges and transactional issues. Seeking to eliminate manual workarounds, they turned to the vendor Apaleo and its cloud-native open property management platform to achieve full payment automation.

By implementing Apaleo's API-first platform and integrating it with Make.com for automation, Teleport Hotels developed a bespoke system to handle all payment scenarios dynamically. The solution from Apaleo resulted in a fully automated payment process, saving the staff an average of 3 hours per day (21 hours per week). This efficiency gain allowed the team to reallocate time to guest-facing activities and successfully launch a self-check-in area, with digital check-in rates now at 40% and climbing.

Teleport Hotels